Abdalrahim Mansour

Senior Site Reliability Engineer

Abu Dhabi, UAE.

About

Highly accomplished Senior Site Reliability Engineer with extensive expertise in public security, law enforcement, and telecommunication sectors. Proven leader in optimizing complex Linux and Windows environments, database systems, and containerized applications to ensure superior system reliability, data security, and operational excellence. Adept at leveraging advanced certifications and continuous learning to drive impactful technological advancements and maintain seamless operations in high-pressure environments.

Work

IDEMIA

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Senior SRE Engineer

Abu Dhabi, Abu Dhabi, UAE

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Summary

As a Senior Site Reliability Engineer at IDEMIA, Abdalrahim Mansour has been instrumental in maintaining the reliability and security of critical systems deployed within the public security and law enforcement sector, demonstrating proficiency across diverse technologies and a commitment to seamless operations and data integrity.

Highlights

Managed and secured critical Linux and Windows server environments, ensuring high stability and operational continuity for public security systems.

Administered and optimized Apache Tomcat, WildFly, and JBoss application servers, delivering high-performance web applications and enhancing user experience.

Engineered and deployed virtualized environments using VMware ESXi, significantly enhancing resource utilization and scalability for critical infrastructure.

Managed enterprise-level Oracle databases with GoldenGate for seamless replication, ensuring robust data integrity and high availability of critical information.

Oversaw Docker containerization and Kubernetes orchestration for efficient application deployment and scaling, improving system resilience and agility.

Implemented robust backup solutions using Symantec NetBackup and Dell Data Domain, safeguarding critical data against loss and ensuring business continuity.

Generated daily operational reports with Jasper and developed complex SQL queries, providing valuable data-driven insights for strategic decision-making.

Palestine Cellular Communications Co. (Jawwal)

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VAS Operations and Service Engineer

Ramallah, , Palestine

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Summary

As a VAS Operations and Service Engineer at Jawwal, Abdalrahim Mansour played a pivotal role in maintaining and optimizing various aspects of their operations, overseeing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Value-Added Services.

Highlights

Monitored and optimized Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Value-Added Services (VAS), ensuring consistent service delivery and high performance.

Leveraged expertise in SS7 and ISDN protocols to support and enhance core telecom services, contributing to network stability and efficient service delivery.

Collaborated with the Outbound Dialer (OBD) team to successfully deploy a diverse range of VAS services, including Voice Portals, IVR, SMS, RBT, and WAP on Linux platforms.

Configured and managed critical Linux server components, including FTP, DNS, Apache, and email services, ensuring robust infrastructure for telecom operations.

Managed remote Linux servers using SSH, Putty, and WinSCP, enhancing system stability and security across the network infrastructure.

Actively participated in Change Management, Incident Management, and Release Management processes, streamlining operations and improving issue resolution efficiency.

Administered enterprise-level MySQL and Oracle databases, ensuring high data integrity and system reliability for critical telecom applications.

Implemented daily, weekly, and monthly data backup procedures, ensuring 100% data preservation and compliance with historical record-keeping requirements.

Education

An-Najah National University

Nablus, , Palestine
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Bachelor's Degree Computer Engineering Grade:

Certificates

Microsoft Certified: Azure Administrator Associate

Microsoft

Microsoft Certified: Azure Fundamentals

Microsoft

Certified Kubernetes Administrator (CKA)

Linux Foundation

Kubernetes Mastery

Udemy

Jenkins: DevOps Jenkins Mastery

Udemy

Docker Mastery: with Kubernetes + Swarm

Udemy

AWS Certified Solutions Architect - Associate (SAA)

AWS

AWS Certified Cloud Practitioner (CLF)

AWS

Oracle Certified Associate (OCA)

Oracle

Cisco Certified Network Associate (CCNA)

Cisco

Red Hat® Certified Engineer (RHCE)

Red Hat

Microsoft Certified Solutions Associate (MCSA)

Microsoft

Skills

Databases

Oracle, MySQL, SQL, GoldenGate.

Containerization & Orchestration

Docker, Kubernetes.

Application Servers

Apache Tomcat, WildFly, JBoss, Apache.

Backup & Recovery

Symantec NetBackup, Dell Data Domain.

Networking & Telecom Protocols

SS7, ISDN, FTP, DNS, SSH, Putty, WinSCP, CCNA.

Cloud Platforms

AWS, Azure.

DevOps & SRE Tools

Jenkins, Docker, Kubernetes.

IT Service Management

Change Management, Incident Management, Release Management, Performance Monitoring, KPIs, SLAs.

Data Analysis & Reporting

Jasper Reports, SQL Queries, Data Insights.

Domain Expertise

Public Security Systems, Law Enforcement Systems, Telecommunication Systems, Value-Added Services (VAS).

Operating Systems

Linux, Windows Server.

Virtualization

VMware ESXi.